Where can you find us
98 Ion Mihalache Bvd., Bucharest
Phone appointments
+ (40) 787 327 944
Our timetable
L - V: 8.00 - 20.00; S: 9.00 - 14.00

Patient rights

Patients are entitled to the highest quality medical care available to society, in accordance with human, financial and material resources. The patient has the right to be respected as a human person, without any discrimination.

The patient's right to medical information

  • The patient has the right to be informed about available medical services and how to use them.
  • The patient has the right to be informed about the identity and professional status of the healthcare providers.
  • The patient has the right to be informed about the rules and customs that he has to respect during hospitalization.
  • The patient has the right to be informed about his health state, proposed medical interventions, the potential risks of each procedure, the alternatives to the proposed procedures, including non-treatment and non-compliance with medical recommendations, as well as diagnostic and prognosis data.
  • The patient has the right to decide whether he wishes to be informed, if the information presented by the doctor would cause him suffering.
  • Information is brought to the attention of the patient in a respectful, clear language, with the minimization of specialized terminology that could limit his ability to understand; if the patient is not familiar with the Romanian language, the information shall be brought to his attention in an international language, or, where in need, in his mother tongue, through a personal translator.
  • The patient has the right to expressly request not to be informed and to choose another person to be informed in his place.
  • Patients' relatives and friends can be informed about the progress of the investigations, diagnosis and treatment, with the patient's consent.
  • The patient has the right to request and obtain another medical opinion.
  • The patient has the right to request and receive, upon discharge, a written summary of the investigations, diagnosis, treatment and care provided during hospitalization.

Patient's consent to medical intervention

  • The patient has the right to refuse or stop a medical intervention by assuming, in writing, the full responsibility for his decision; the consequences of refusing or stopping medical records must be explained to the patient.
  • When the patient can not express his will, but urgent medical intervention is required, the medical staff has the right to deduce the patient's agreement from an earlier expression of his will.
  • If the patient requires emergency medical intervention, the consent of the legal representative is no longer necessary.
  • If the consent of the legal representative is required, the patient must be involved in the decision-making process as much as his ability to understand allows.
  • If healthcare providers consider that the intervention is in the patient's interest and the legal representative refuses to give his consent, the decision is rejected by a specialized arbitration board. The arbitration panel consists of 3 physicians for hospitalized patients and 2 outpatient clinicians.
  • Patient consent is mandatory for the collection, storage, use of all biological products collected from his body for the purpose of establishing the diagnosis or treatment he or she agrees with.
  • Patient consent is mandatory when participating in clinical medical education and scientific research. People who are not able to express their will cannot be used for scientific research, with the exception when the consent from their legal representative is obtained, and whether the research is also in the patient's interest.

The right to confidentiality of information and the patient's private life

  • All patient status information, research results, diagnosis, prognosis, treatment, personal data are confidential even after death.
  • Confidential information may be provided only if the patient gives his explicit consent or if the law expressly requests it.
  • If the information is needed for other accredited medical service providers involved in patient care, consent is no longer required.
  • The patient has access to personal medical data.
  • Any mixture in the patient's private, family life is forbidden, unless such interference positively affects the diagnosis, treatment or care provided, and only with the consent of the patient. Exceptions are considered to be cases where the patient poses a danger to himself or to public health.

The patient's right in the reproduction field

  • Women's right to life prevails when the pregnancy is a major and immediate risk factor for the life of the mother.
  • The patient has the right to information, education and services necessary to develop a normal sexual life and reproductive health, without any discrimination.
  • The woman's right to decide whether or not to have children is guaranteed, except in the case provided in Art. 26.
  • The patient, through health services, has the right to choose the safest methods of reproductive health.

The patient's right to treatment and medical care

  • If providers are required to select patients for certain types of treatment that are available in limited numbers, selection is only based on medical criteria.
  • Patient medical interventions can only be performed if necessary equipment and accredited personnel are available.
  • The patient is entitled to terminal care to pass in dignity.
  • The patient can benefit from family and friends support, spiritual, psychological, material support and advice throughout his entire medical health care. At the request of the patient, as far as possible, the care and treatment environment will be created as close as possible to his family one.
  • The hospitalized patient is also entitled to medical services provided by an accredited physician outside the hospital.
  • The patient has the right to have an apprehending person (relative or close person) near by and to involve him in the individual care process during hospitalization, subject to the rules and payment of the related fees.
  • The hospitalized patient has the right to be visited (subject to the rules and visit schedule), to select or deny visitors.
  • The patient can offer employees or the unit where he was taken care of extra payments or donations in accordance with the law.
  • The patient is entitled to continued medical care until he improves his health or until healing.
  • Continuity of care is ensured through collaboration and partnership between the various public and non-public medical, hospital and outpatient departments, by specialist or general medicine, provided by doctors, middle health professionals or other qualified staff. After discharge, patients are entitled to available community services.
  • The patient is entitled to receive emergency medical assistance, emergency dental care and pharmaceutical services in a continuous program.

The right to be informed about the patient - hospital relationship

  • The right to be informed about the patient - hospital relationship
  • The patient has the opportunity to participate in the Liturgy program of the Holy Trinity Chapel and to receive the Holy Sacraments of Confession, Communion, and Holy Unction.
  • During hospitalization, the patient can opt for a lent menu, with the advice of the attending physician.
  • The patient has the right to have his faith, moral, cultural and religious beliefs respected.
  • Medical or non-medical staff in sanitary facilities are not allowed to subject the patient to any form of pressure to determine him to reward them in any other way than the statutory payment regulations within that unit.
  • The patient has the right to receive, upon request, detailed explanations regarding the paid medical services he has received at the ‘Providența’ Hospital.
  • Patients have the right to examine and resolve complaints in a fair, efficient, timely manner and to be informed about the outcome. Suggestions or complaints of a medical or administrative nature may be addressed in writing to the medical staff on the medical ward, to the staff at triage, in the complaints register at the hospital reception or in the satisfaction questionnaires.

Note: The above stipulations are complemented by the provisions of Law 46/2003 on patients' rights.

The patient's obligations

During hospitalization, patients have several obligations. Please read the list below for a better evolution of the meeting with you.

General obligations

  • to observe the access rules, conduct and discipline rules of the hospital, visiting rules and timetable, eating and resting schedule;
  • do not produce loud noises of any nature (including audio and video equipment or communication equipment) and not to initiate actions that may cause discomfort to hospitalized patients and other people around them;
  • maintain a climate of quiet and comfort in the hospital room;
  • maintain order and cleanliness in hospital rooms and common spaces;
  • have ethical behavior and civilized conduit towards health care professionals;
  • do not destroy or get the furniture dirty in the hospital rooms, or the walls, the sanitary facilities or other objects in the hospital. Otherwise, they may bear the cost of any malfunctions.
  • comply with the internal regulations of the unit;
  • not leave the unit during their admission, except with the approval of the chief doctor of the ward;
  • only circulate in the wards where they are hospitalized or where they are being investigated;
  • do not introduce electronic equipment into the hospital without the prior written consent of the head physician or chief assistant;
  • do not smoke in the hospital, do not consume or introduce into the hospital alcoholic beverages or dangerous substances or any substances prohibited by law;
  • individually ensure the protection of valuable personal assets that they brought into the hospital, assuming full responsibility for them;

Medical Obligations

  • to respect other patients and their rights;
  • to strictly adhere to the treatment and instructions of the physician and medical staff;
  • to assume full responsibility for the consequences of refusing to follow the treatment, instructions and recommendations of medical staff;
  • to inform medical staff, timely and accurately, of any manifestation or reaction to the prescribed medication or treatment;
  • to constantly cooperate with the health care provider;
  • to provide healthcare professionals with all the relevant information they possess about their own health status as well as information of any other nature (religious affiliation, cultural and ethical values, etc.) that may affect or influence the medical care and related services provided by ‘Providența’ Hospital
  • to provide accurate and complete information about past hospitalizations, personal and health details, including diet and lifestyle;
  • to request medical staff detailed information on their individual health status, the investigations and analyzes done, the diagnosis and the proposed treatment, before giving consent to any procedure and medical act that he or she accepts. Patients have the right and the freedom to ask for as much information as they want regarding the medical situation they are in.
  • to inform medical staff and ask for support for any uncertainties and questions about medical records;
  • to take into consideration the fact that there may be an objective reason why a service is not available at a given time and in a certain form;
  • to attend consultation/intervention/admission at the established time according to the schedule or to notify the doctor at least 24 hours prior to this, if the appointment has to be canceled or modified.

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